Service Desk Agent - L1 - ref. 10913

We are seeking for Service Desk Agent - L1 for a multinational partner.

Main tasks:

• Receiving end user calls
• Provide first level resolutions
• Ticket creation/Categorization / Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery
• Ticket Closure

Requirements:

• Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
• Troubleshooting skills on VPN connectivity, dial up , wireless routers
• Knowledge on active directory, domain controllers etc
• Exposure to password reset tools
• Troubleshooting experience using remote control tools
• Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment
• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
• Willing to work in 24x7 environment
• Basic understanding of Computers and Trouble shooting skills required
• A good command of languages (English+Spanish+Portuguese)
• 1+ years experience in 24x7 operations (Candidates earlier worked in international contact/call centers in a voice support process is preferred)

Education:

• Any Science / Technical Diploma or Graduation
• B.E./Diploma/ Any Graduation Professional

Experience:

• 1+ years experience in 24x7 operations (Candidates earlier worked in international contact/call centers in a voice support process is preferred)

Jelentkezni jelenleg a cv@synchronex.hu e-mail címen keresztül tud, a pozíció megjelölésével.