Service Desk - ref. 10908

We are seeking for Service Desk a multinational partner.

Main tasks:

• First point of contact for technical escalation.
• Take ownership of Major Incidents
• Technical Training, coaching and mentoring of Team members

Knowledge creation and maintenance

Ticket/ Email Audits

• Review random tickets against the ticket quality audit parameters and provide feedback
• Facilitate Technical refresher workshops.

Voice Call Auditor

• Live barging and listening to analysts’ calls and fill in call audit sheet accordingly.
• Provide feedback.
• Facilitate refresher communication workshops
• Quality management and Service Improvement Plans

Requirements:

• Good computer knowledge, with desktop support helpdesk experience or other experience in IT support
• Good knowledge of the current Windows operating systems (can produce course certificates if required)
• A good command of languages (English + specified language), written and spoken. Is flexible in regards to the working hours in a 7x24 operation in shifts.
• Is open, communicative and works well within a team. Is customer orientated, a good listener and asks competent and well directed questions
• Is reliable and has accurate work habits.
• Is always ready to learn new applications and solutions and has quick learning ability.

Jelentkezni jelenleg a cv@synchronex.hu e-mail címen keresztül tud, a pozíció megjelölésével.